We ship all Orders via Australia Post within 3-7 business days. Please ensure that all Delivery information is correct at checkout as we cannot redirect your Order once it has been packed for Dispatch. If you become aware that the nominated delivery information is incorrect prior to Dispatch, you must let us know immediately. While we will endeavour to ensure that the information is corrected prior to Dispatch, we make no guarantees that this will be possible and accept no responsibility for failure to amend the information prior to Dispatch.
We will notify you via email when your Order has been dispatched and provide you with a tracking number where available.
Responsibility and risk for the Goods passes to you at Delivery or on the first Delivery attempt. This means that, to the extent permitted law, any damage caused the Goods or loss of the Goods from that point will be at your responsibility and cost. You agree to indemnify us against all claims, demands, suits and proceedings for loss or damage caused by or arising from the handling, transport, storage, display or use of the Goods after Delivery or the first Delivery attempt.
All Orders ship from Australia. All international Orders are shipped on a delivery duty unpaid basis. You are responsible for any and all import duties, customs and local sales taxes imposed by the country of Delivery. We do not accept any responsibility for unpaid taxes or liability for Goods not delivered on this basis. If Goods are returned to us for failure to pay any taxes, we will refund you the purchase price less any shipping costs and other expenses incurred by us as a result of your failure to meet your tax obligations.
Returns and Exchanges
In accordance with the Australian Consumer Law, Lenny Ivers is not obliged to provide you with a refund if you change your mind about a purchase. However, if you change your mind, we will happily provide you with an exchange or credit note within 14 days of Delivery if the Product is unused, still in its original packaging and in a resaleable condition.
For change of mind returns or exchanges, please contact us within 14 days of successful Delivery and let us know whether you would like an exchange or a credit note. Delivery costs for the return are your responsibility. We will send you a confirmation email once the return has been received. If you return the Goods and we assess that they have been used, are not in their original packaging or are otherwise not in a resaleable condition, we reserve the right to refuse any exchange or credit and will arrange for the product to be returned to you at your cost. If you refuse, fail or neglect to meet the return Delivery costs within 30 days, we will be entitled to retain ownership of the item without further notice.
Ordinary wear and tear, damage caused by misuse, or damage occurring after delivery (except where cause by a defect) does not constitute a major failure or a failure of acceptable quality. If you return product on the basis of a failure and any damage is assessed to have been caused by ordinary wear and tear or misuse, you will not be entitled to replacement, refund or repair.
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a Major Failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a Major Failure.
If the products received are defective, we will provide you with a refund or a replacement with an identical product or another product of identical value of your choice. You should contact us upon becoming aware of the defect to let us know what you would like to do and provide us with photos of the issue. You will need to return the product to us via post. The cost of Delivery for returns is at your cost. We will send you a confirmation email once the return has been received and let you know when your refund has been processed or your replacement has been shipped.
Nothing within these Terms and Conditions limits your rights under consumer protection legislation including the Australian Consumer Law.
We make no promises or statement about the fitness for purpose, quality or maintenance of our Products. By placing an Order on the Website, you acknowledge that you have relied solely on your own judgement of the suitability of the Products for your intended purposes.