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Product Care

At Lenny Ivers our pieces are made from a full grain European leather with a subtle textural effect. The finish ensures a luxurious butter soft handle and a rich depth colour.

As leather is a natural porous material, its colour and surface texture varies and should not be considered as a fault. It will age naturally and become softer with use. It may also mark if wet, therefore we recommend applying a clear leather water resistant protectant before use. If it becomes wet, remove the excess liquid with a clean dry cloth and allow it to dry naturally.

To care for your piece we recommend that you also apply a quality clear leather care cream every three to six months to keep the leather supple and nourished. Also avoid contact with abrasive surfaces to prevent scratching and marking.

Check out Vogue’s tips on cleaning leather bags here.

Repairs

We offer a repairs service for bags that develop a defect such as a faulty zip or lock, or have been subject to wear and tear over time. Our bags are made with a great deal of care and attention, and defects are rare. Although not all of our bags can be repaired, the team will always carefully assess each bag and advise you on what can and cannot be done to rectify things.

Repairing Your Bag

All our bags carry a 12-month guarantee from the date of purchase. If within this period you detect a fault, the bag will be repaired or, if necessary, replaced at no extra cost. (An original proof of purchase will be required). We also offer a repairs service for bags outside of their guarantee, for a fee.

To arrange a repair, please contact our Customer Services Team at info@lennyivers.com to arrange a repair.

The Repairs Process

If the Repairs team believes that your bag can be repaired they will get in touch with a quote for the work and ask if you wish to proceed. Please note, if you returned your bag to us via a store, it will be the store who contacts you regarding your quote. If your bag is still inside the guarantee period and you have proof of purchase, you will not be charged for the repair.

Components

There are occasions where components are no longer part of the collections and are not available to source, or our supply of original leather has been exhausted. If either of these circumstances applies, we would be happy to offer a closest alternative wherever possible or an alternate solution.

We strive to ensure every repair is carried out to the highest quality standard and always aim for the nearest possible leather or component match to an individual bag. New leather will always vary slightly to the original especially for some of our older bags where the leather has aged beautifully over time.